spark360 Behind The Scenes: Mitsubishi Electric Cooling and Heating Solutions

The contractor training room at Mitsubishi Electric Cooling and Heating Solutions headquarters just north of Atlanta isn’t just for contractor training. It also makes for a nice showroom.

On display: more than three decades of revolutionary technology.

The spark360 team was allowed to film some of the training sessions going on in the room for our reports on Mitsubishi Electric Cooling and Heating Solutions for professional and home customers. And as is usually the case on our business profiles, the contractors and distributors who will be selling and servicing the company’s products weren’t the only ones getting some training. The spark360 crew learned a lot about variable refrigerant flow (VRF) zoning, compressors built with INVERTER technology and CITY MULTI controls because we got to see them demonstrated via the capable instruction of Mitsubishi Electric senior applications specialist Joe Bush.

Mind you, we didn’t learn enough to actually install and maintain Mitsubishi Electric’s cooling and heating units, so we won’t be quitting our day jobs anytime soon to go work on things like ductless air conditioning. But the room’s demonstration units, featuring cutaways that allow you to peek inside the maze of circuitry and motherboards powering the company’s products, give you some idea of the innovative technology that Mitsubishi Electric delivers to its customers – particularly its professional audience, which includes architects and engineers who can factor in the way those products save money and energy into account when they are designing new commercial buildings.

It’s also clear that the company believes in providing the best customer service through the extensive training it gives to its certified contractors and distributors. I got a glimpse of some of the training materials and listened to one of the company’s trainers during a session; Mitsubishi Electric is serious about making sure those who will be selling, installing and occasionally repairing its products know them inside and out.

- Renay San Miguel